Don Fertman, the Chief Development Officer for Subway restaurants, one of the world's largest food franchises, goes undercover where he must learn the endless sandwich combinations while bei Read all Don Fertman, the Chief Development Officer for Subway restaurants, one of the world's largest food franchises, goes undercover where he must learn the endless sandwich combinations while being trained by one of the toughest, no-nonsense employees ever.
That road included a pit stop in rehab for drug and alcohol abuse, which is not uncommon for professional rock musicians. Oddly enough, however, until he went undercover, he'd never made a Subway sandwich -- ever.
Oh, he paid for his inexperience all right, thanks to a very serious and exacting sandwich artist by the name of Jessi, who is being touted as the toughest employee of all. As a matter of fact, Jessi told me 'There's no such thing as a five-minute sandwich -- until now. She was completely overwhelmed when Fertman revealed himself as Subway's Chief Development Officer, and offered to pay for her college education, which, she'd confessed earlier, she was having troubles covering.
He also promised to pay for a vacation for Jessi and her father, who had been parenting her single-handedly since her mother left. He was really slow, actually.
'undercover boss' on cbs gives viewers a second helping of subway
Not to mention :Hot: You go girl!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Result: Jessi is not a big fan of Don, and constantly belittles him and his sub par performance.
Don learns that Jessi has several ideas for new sandwiches, but has not had an opportunity to share them with corporate. How he made amends: Don suggests to his board that they create a sandwich artist forum, to pick up ideas from the customer facing side of the business.
Quote : His on-site boss in Florida, a no-nonsense woman named Jessi, asked him what he believed an appropriate greeting would be. Don hesitated.
Subway development officer returning to 'undercover boss'
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